3 Ways to Give Better Customer Service

//3 Ways to Give Better Customer Service

3 Ways to Give Better Customer Service

3 Ways to Give Better Customer Service

Customer service is changing all the time and you risk losing out if you don’t change too. While some customers simply want to reach a human on the other end of the line, others want to live-chat you for a quick answer or tweet you a question. Because of this, it’s important that you diversify your customer service options to appeal to each customer – both tech savvy and traditional.

“‘The experience that individuals have with a company and then what they hear from friends and family influence their perception of and likelihood to do business with a company,’ says Megan Burns, a senior analyst at Forrester Research.” – Inc.com

Your Call Center Script

If you’ve turned to or considered customer call center solutions, it’s safe to assume you’re receiving a high volume of calls that can no longer be taken in the office. While outsourcing your inbound phone interactions is a legitimate alternative, you don’t want your customer service to suffer.
It’s important that customers still feel they are reaching someone who will listen and understand, not regurgitate a script with standard responses. It’s critical that your script is natural and customizable.
·        Have it written by someone with a casual writing style, as to avoid sounded scripted.
·        Work to naturally build the relationship before solving the problem.
·        Focus less on a full script and more on the customer journey. “In my experience some flip-chart paper and blue-tack is ideal here because it’s quick and visual.”
·        Leave room for customization and changes depending on the customer.

 

By | 2017-09-24T10:55:20+00:00 September 24th, 2017|Blog|0 Comments

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